Job Introduction
We have an exciting opportunity for an Aftersales Manager to join our team based in Ipswich.
We are on the lookout for an individual who is enthusiastic, a real team player with strong personable skills & self-motivation.
We are looking to employ someone with passion, strong career aspirations who can demonstrate exceptional customer handling skills. Someone who can lead a fantastic team and be rewarded by driving positive culture and overachievement of targets. This is an incredible opportunity rewarded with an industry leading salary package.
Duties & Responsibilities:
- The day to day running of the Aftersales Department
- Be able to lead a team of Service and Parts Advisor’s and a team of Technicians
- To maintain CSI levels to a very high standard
- Maximise profitability of the department
- As a Aftersales Manager you must be customer focused to a high standard, possess excellent organisational and communication skills and be forward thinking to drive the business forward
- You must be target driven and confident in up-selling additional works and products to your customers
- A positive and ‘can do’ attitude is essential In return you will be rewarded with a competitive salary, bonus scheme, company car, excellent working facilities and progression within the company
- To provide an exceptional level of customer service to all enquiries when required
You will be able to demonstrate:
- Brilliant leadership skills with the ability to manage and motivate a team to achieve business goals.
- Excellent communication skills
- Clear vision in achieving business goals
- It would be an advantage if you have Mercedes Benz product knowledge and experience of using Kerridge.
Who You Are?
The ideal candidate will:
- Be a driven individual
- Have the ability to demonstrate a keen determination and desire to succeed within a fast moving and target driven sales environment
- Have an interest and passion for commercial vehicles
- Driven by exceeding targets
- Have the ability to lead and motivate the team
- Have a knowledge of the motor trade and a genuine interest in the brand
- Demonstrate the ability to build lasting relationships with customers and prospective customers and trade partners
- You will be a role model for customer service excellence, leading by example and having the ability to bring out the best in your team
- Will possess an energy and genuine regard for the importance of the customer to the sustainability of the business and the Brand
From day 1 as a Motus Truck & Van colleague, you will have access to a comprehensive benefits package including:
- 30 days holiday per year (inclusive of Bank Holidays) increasing after 5,10 & 15 years
- Auto-enrolment Pension Scheme with employer contribution
- Career progression opportunities
- Death in service benefit
- Quarterly Awards (Leading Stars)
- Long Service Awards
- Refer a friend introduction fee
- Internal engagement initiatives
- Employee Assistance programme
- Salary Finance (Low interest loans & financial advice including savings)
- Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more
Motus Truck & Van is one of the largest Mercedes-Benz commercial vehicle dealerships in the UK. With sites across East Anglia, Hertfordshire & Essex, our facilities are staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes.
Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, tacho calibration, genuine parts and more.
We keep the country moving
Motus Truck & Van is a company built around the vision of being a commercial vehicle employer of choice and the first thought for customers looking for Mercedes-Benz vans and trucks. Our mission is to help customers reach their destination with confidence, using our experience and expertise to provide the best possible experience for customers and their vehicles.
It's why we come to work every day.
Our branches
We operate across East Anglia, Hertfordshire and Essex, and each of our facilities is staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes. Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, genuine parts and more
What’s in it for you?
Joining Motus Truck & Van is an exciting opportunity to join a top-performing commercial vehicle dealer group, which delivers first-class service informed by a genuine understanding of customer needs.
We put our colleagues first and promote a culture of growth, ambition and development where anything is possible and we shine a light on good work, rewarding those who live and breathe our values.
